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INTERNET PROBLEM RESOLUTION

Content Revised: 951203 (HISTORICAL)
This information is to assist problem resolution of OSD-Net.
  • There are two connection types ..
    • Local: Campus to Telco LATA-5 GTE (ultimately back to the District Office)
    • Remote: District Office to Telco LATA-5 GTE (and back to CSU Los Alamitos-- UNKNOWN at this time Dec 09
  • GTE is in Newbury Park for our direct connections from each site.
             CAMPUS                                             GTE-LATA-5
        Router - CSU/DSU  ======= 56Kbit / 384Kbit ========== Telco CSU/DSU 
        CISCO    MOTOROLA       Digital Telephone Line
        2514      FT-100S       
      or equiv.
    
    
  • Campus, here, means Fremont, Cesar Chavez, OSD, ???
    • Cisco Router ..
      • Connects Ethernet at 10 Mbits to PCs, MACs, etc, via AUI connector
      • Ensures what packet users can cross the border by user and type
      • Connects over High Speed Serial (Fractional T-1, 1.544 MBit) Line at 128 KBit (fraction) at schools
      • Connects over High Speed Serial (Fractional T-1, 1.544 MBit) Line at 384 KBit (fraction) Dist Office outward to Cal State
      • Is known to be working when its Green Lights flash their regular pattern and internal admin commands show that the interface is up. "show interface serial 0"
      • Is failing intermittent to continuously when console messages on the console or local Unix (syslog) host report DLCI is up/down, ...
    • CSU / DSU (Customer Service Unit / Digital Service Unit) connects
      • With Cisco HS Serial port
      • With Telco Line Adapter in phone closet
      • Interfaces with the slower fractional T1 service connection 128/384K
      • Is known to be working when its CS light is solid, TD and RD are flashing.
      • Is known to be down when ALM or LOS lights come up.
    • Good trouble shooting begins with comparison of notes with a user at a campus as well as the DO .. then involve the phone company if indicated (or Rey, Ev or Richard, site principal/tech person).

    Follows our connection map for CSU .. LATA-5 and the campuses.

                         HISTORY as of Dec 2009
    	CSU -- SWRL.csu.net		OSD - osd.oxnardsd.org
    	Los Alamitos			1051 So A - Oxnard       CiscoSN: 
    	GTE Ckt: 20QJDB40001		GTE Ckt: 20QJDB000018    25170698
    	s0: 137.145.102.102  		s0: 137.145.102.118 DLCI_102->CSU
    	 DLCI_518->OSD			s0: 204.147.16.1    DLCI_118->FREM
    					s0: 204.147.16.1    DLCI_119->CHAV 
    	1 310 985-9533			1 805 487-3918 Ext 495
    
    LATA 5
    FRAME RELAY CLOUD
    1 800-303-7637 Press<1> for Frame Relay
    	FREM -- frem-gw.oxnardsd.org	CHAVEZ - chav-gw.oxnardsd.org
    	1130 N. 'M' - Oxnard  CiscoSN:	224 Juanita - Oxnard     CiscoSN:
    	GTE Ckt: 20QLDB000060 25169680	GTE Ckt: 20QLDB000061    25169682
    	s0: 204.147.16.18 DLCI_18->OSD 	s0: 204.147.16.19   DLCI_19->OSD  
    	1 805 485-6688 x13		1 805 483-2389
    
    

    Trouble shooting at CISCO .. know serial number or and contract

    BE SURE TO CHECK
    The steps before entering a complaint with the wrong office.
    I. ON SITE / CAMPUS
    Verify (1) CSU/DSU,
    (2) Cisco (log in if needed),
    (3) Compare with next hop up the ladder
    "Campus -> OSD" or "OSD -> CSU".
    II. CISCO
    Only if a Cisco failure is clearly indicated or need help with GTE,
    Initial calls for help Need Contract Nr and Serial
    Cisco tac@cisco,com - 800 553.2447
    Locally: Kirby Russell 310 231.4928, krussell@cisco.com
    Elena Benton (benton@cisco.com) 408.526.8642
    III. CSU Net .. Jim Patterson AT CSU
    Is only indicated when we can not get in or out of the district reliably.
    Then ..send a traceroute noc@csu.net and call their CSU Trouble Desk.
    Gary or Jim at 310 986 9533 ..
    IV. GTE NewburyPark, 1 800 303.7637, 24hrs
    Get Name and time,
    Give Sitename "Campus..street.address..city" and circuit 20Q......

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