Data on this page was correct and current as of 1994-1996
INTERNET PROBLEM RESOLUTION
Content Revised: 951203 (HISTORICAL)
This information is to assist problem resolution of OSD-Net.
There are two connection types ..
- Local: Campus to Telco LATA-5 GTE (ultimately back to the District
Office)
- Remote: District Office to Telco LATA-5 GTE (and back
to CSU Los Alamitos-- UNKNOWN at this time Dec 09
GTE is in Newbury Park for our direct connections from each site.
CAMPUS GTE-LATA-5
Router - CSU/DSU ======= 56Kbit / 384Kbit ========== Telco CSU/DSU
CISCO MOTOROLA Digital Telephone Line
2514 FT-100S
or equiv.
Campus, here, means Fremont, Cesar Chavez, OSD, ???
- Cisco Router ..
- Connects Ethernet at 10 Mbits to PCs, MACs, etc, via AUI connector
- Ensures what packet users can cross the border by user and type
- Connects over High Speed Serial (Fractional T-1, 1.544 MBit) Line
at 128 KBit (fraction) at schools
- Connects over High Speed Serial (Fractional T-1, 1.544 MBit) Line
at 384 KBit (fraction) Dist Office outward to Cal State
- Is known to be working when its Green Lights flash their regular
pattern and internal admin commands show that the interface is up.
"show interface serial 0"
- Is failing intermittent to continuously when console messages on the
console or local Unix (syslog) host report DLCI is up/down, ...
- CSU / DSU (Customer Service Unit / Digital Service Unit) connects
- With Cisco HS Serial port
- With Telco Line Adapter in phone closet
- Interfaces with the slower fractional T1 service connection 128/384K
- Is known to be working when its CS light is solid, TD and RD are
flashing.
- Is known to be down when ALM or LOS lights come up.
- Good trouble shooting begins with comparison of notes with a user at
a campus as well as the DO .. then involve the phone company if
indicated (or Rey, Ev or Richard, site principal/tech person).
Follows our connection map for CSU .. LATA-5 and the campuses.
HISTORY as of Dec 2009
CSU -- SWRL.csu.net OSD - osd.oxnardsd.org
Los Alamitos 1051 So A - Oxnard CiscoSN:
GTE Ckt: 20QJDB40001 GTE Ckt: 20QJDB000018 25170698
s0: 137.145.102.102 s0: 137.145.102.118 DLCI_102->CSU
DLCI_518->OSD s0: 204.147.16.1 DLCI_118->FREM
s0: 204.147.16.1 DLCI_119->CHAV
1 310 985-9533 1 805 487-3918 Ext 495
LATA 5
FRAME RELAY CLOUD
1 800-303-7637 Press<1> for Frame Relay
FREM -- frem-gw.oxnardsd.org CHAVEZ - chav-gw.oxnardsd.org
1130 N. 'M' - Oxnard CiscoSN: 224 Juanita - Oxnard CiscoSN:
GTE Ckt: 20QLDB000060 25169680 GTE Ckt: 20QLDB000061 25169682
s0: 204.147.16.18 DLCI_18->OSD s0: 204.147.16.19 DLCI_19->OSD
1 805 485-6688 x13 1 805 483-2389
Trouble shooting at CISCO .. know serial number or and contract
BE SURE TO CHECK
The steps before entering a complaint with the wrong office.
I. ON SITE / CAMPUS
Verify (1) CSU/DSU,
(2) Cisco (log in if needed),
(3) Compare with next hop up the ladder
"Campus -> OSD" or "OSD -> CSU".
II. CISCO
Only if a Cisco failure is clearly indicated or need help with GTE,
Initial calls for help Need Contract Nr and Serial
Cisco tac@cisco,com - 800 553.2447
Locally: Kirby Russell 310 231.4928, krussell@cisco.com
Elena Benton (benton@cisco.com) 408.526.8642
III. CSU Net .. Jim Patterson AT CSU
Is only indicated when we can not get in or out of the district
reliably.
Then ..send a traceroute noc@csu.net and call their
CSU Trouble Desk.
Gary or Jim at 310 986 9533 ..
IV. GTE NewburyPark, 1 800 303.7637, 24hrs
Get Name and time,
Give Sitename "Campus..street.address..city" and circuit 20Q......
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